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Shipping & Returns
Delivery methods, lead times, freight terms, damage claims and the return window for wholesale spice orders.
Last updated: 2026-08-03
Delivery methods
- Own-truck DFW route — Tuesdays and Thursdays across Dallas, Fort Worth, Arlington, Plano, Irving, Garland and Denton. Free on orders over $350; $25 below that.
- Parcel — orders up to 70 lb, shipped from Dallas with tracking, typically 1–3 transit days in Texas and 2–5 nationwide.
- LTL freight — pallet quantities, quoted per shipment. Liftgate and appointment delivery available at cost.
- Will-call — pickup at 4774 Fancher Drive, Dallas, TX 75212 by appointment, Monday to Friday 8:00am–4:00pm CT.
Lead times
Bulk milling: 2–4 business days. Production custom blends: 5–8 business days. Private label: 3–5 weeks from artwork approval. Orders placed after 2:00pm CT are processed the next business day. We do not ship on weekends or federal holidays.
Shortages, damage and refused deliveries
Inspect every shipment on arrival. Note visible damage or shortage on the delivery receipt before signing, photograph the pallet, and tell us within 3 business days so we can file a carrier claim. Concealed damage must be reported within 5 business days of delivery. We replace confirmed damaged product at no charge.
Returns
Stock items may be returned within 15 calendar days of delivery if they are unopened, unmixed and have been stored in accordance with the pack instructions. Request a return authorisation number first by emailing sysadmin@assets.roozspices.com — unauthorised returns cannot be accepted, because food-safety rules prevent us from restocking product we cannot trace.
- Restocking fee: 15% on authorised returns of stock items.
- Return freight: paid by the customer, unless the error was ours.
- Non-returnable: custom blends, private-label runs, opened packs and any product held outside recommended storage conditions — unless the product is defective or was shipped in error.
Order errors on our side
If we ship the wrong item, the wrong mesh or the wrong quantity, we collect it at our expense and re-ship correct product on the next available route, usually within two business days. No restocking fee applies.
Refunds
Approved refunds are issued to the original payment method within 5–7 business days of the returned goods arriving and passing inspection. Account customers may elect a credit against the next invoice instead.
Cancellations
Stock orders can be cancelled free of charge any time before the grind is released to production. Custom blends and private-label runs may be cancelled before production begins; after that, the cost of committed raw materials and labour is invoiced.
Contact
Shipping and returns questions: 214-226-3012 · sysadmin@assets.roozspices.com.